Terms and Conditions for Brixton Man And Van Services

These Terms and Conditions set out the basis on which Brixton Man And Van provides moving, collection, delivery, and related transport services within the UK. By making a booking, the customer agrees to these terms in full. For the purposes of these conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person booking or receiving the service. These terms are designed to be clear, fair, and practical, and they apply to both domestic and commercial jobs unless otherwise agreed in writing.

We aim to provide a reliable man and van service in Brixton and across surrounding areas, but the nature of transport work means that times, routes, access conditions, and handling requirements may change. Customers are responsible for providing accurate information at the point of booking so that we can allocate the correct vehicle, staff, and time. If any essential details are omitted or later found to be inaccurate, we may revise the price, adjust the service, or decline the job where necessary.

These terms should be read alongside any written quotation, booking confirmation, or service agreement issued by us. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take precedence to the extent of the inconsistency. Nothing in these terms affects your statutory rights under UK law.

Booking Process

A booking with Brixton man and van is only confirmed when we have received the necessary job details and accepted the work. A request for a quotation does not create a contract. When you enquire, we may ask for information including the collection and delivery addresses, access conditions, item list, preferred date, time window, and any special handling requirements such as stairs, parking restrictions, dismantling, or heavy items. This information is used to prepare an accurate service arrangement and to avoid delays on the day.

We reserve the right to refuse or amend a booking if the requested work is unsuitable, unsafe, unlawful, or beyond the scope of our vehicles, staff, or equipment. For example, if the goods exceed the agreed volume or weight, or if the access conditions differ materially from the information supplied, we may need to change the vehicle size, increase labour, or reschedule. Any such change will be discussed where possible before the service begins.

Once a booking is confirmed, the customer should review all details carefully. It is your responsibility to ensure that the service date, address, contact details, item description, and any declared risks are correct. If you need to make changes, you must notify us as soon as possible. We cannot guarantee that changes requested at short notice will be accommodated, especially if they affect scheduling, pricing, or resource allocation.

Pricing and Payments

Prices are usually based on the type of job, number of staff required, vehicle size, distance, waiting time, difficulty of access, and any additional services requested. Unless stated otherwise, all quotes are based on the information provided by the customer and are subject to change if the actual job differs materially from the booking details. Additional charges may apply for extra stops, congestion, parking costs, tolls, stair carries, long carries, delays caused by access issues, or unnotified items.

We may require a deposit to secure a booking, particularly for larger jobs, busy periods, or services that require dedicated scheduling. Where a deposit has been taken, it may be non-refundable in certain circumstances, including late cancellation or no-show, as described below. The balance, together with any agreed extras, must be paid in full on completion of the service unless another arrangement has been agreed in advance.

We accept payment methods as specified at the time of booking. Payment must be made promptly and without deduction, set-off, or counterclaim unless required by law. If an invoice is issued, it must be paid by the due date stated on the invoice. Late payment may result in suspension of future services, recovery action, and reasonable administrative charges permitted by law.

Cancellations, Delays, and Waiting Time

You may cancel a booking by giving notice to us as soon as possible. If you cancel with reasonable notice, we will usually try to minimise any charge, but we reserve the right to retain all or part of a deposit to cover administration and lost availability. If cancellation occurs close to the service date or after we have already dispatched the vehicle, a cancellation fee may apply. The exact amount will depend on the time of cancellation and the resources already committed.

If you are unable to provide access on arrival, if the property is closed, if the person authorising the job is unavailable, or if the goods are not ready for collection, we may treat this as a late cancellation or no-show. Waiting time may be charged where our team is delayed for reasons outside our control. We will usually allow a reasonable grace period, but extended delays can disrupt the schedule of other customers and may incur hourly charges or a revised arrival time.

We will make reasonable efforts to attend at the booked time, but delivery and collection windows are estimates rather than guarantees unless expressly agreed otherwise. Delays may occur due to traffic, weather, road closures, vehicle issues, prior job overruns, or other circumstances beyond our control. Where we are delayed, we will try to keep you informed and, where practical, offer a revised time. We are not liable for indirect losses caused by delay, subject always to applicable consumer law.

Liability and Customer Responsibilities

Man and van services involve handling goods belonging to the customer, and both parties have responsibilities to reduce risk. You must ensure that items are properly packed, labelled, and suitable for transport. Fragile items should be wrapped and protected appropriately. Unless we have agreed in writing to pack, dismantle, or specially handle items, we do not accept responsibility for inadequate packaging or for damage arising from pre-existing faults, unsuitable containers, or inherent weakness in the goods.

You must tell us in advance about any items that are especially heavy, valuable, awkward, hazardous, or easily damaged. This includes, without limitation, glass, antiques, electrical goods, marble, artwork, aquariums, and appliances with residual contents or loose parts. We may refuse to move items that are unsafe, illegal, or likely to cause injury or damage. If a declaration is incomplete or inaccurate, we are not responsible for losses arising from that omission.

Our liability for loss or damage is limited to losses caused directly by our negligence, wilful misconduct, or breach of contract, and only to the extent permitted by law. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. For all other claims, our liability will be limited to the lower of the repair cost, replacement value, or the amount covered by any relevant insurance, provided that such claim is supported by reasonable evidence and reported promptly.

Goods, Access, and Property Conditions

The customer must ensure that we have safe and reasonable access to the property and loading areas. This includes securing parking permissions where necessary, providing any access codes or instructions in good time, and making sure pathways, entrances, lifts, and stairwells are usable. If access is restricted, delayed, or unsafe, we may be unable to complete the work as planned and may charge additional time or abort the job if necessary.

We are not responsible for damage caused by moving items through tight spaces where the customer has requested or accepted the service despite limited access, unless the damage is due to our negligence. Where dismantling, reassembly, or appliance disconnection is required, this must be agreed in advance. We may refuse to disconnect gas, fixed electrical, or plumbing systems unless carried out by a suitably qualified professional. The customer is responsible for ensuring that any such items are safely isolated before collection.

Any items left in our care should be collected or delivered at the agreed location and time. We are not a storage company unless expressly agreed in writing. If items are left uncollected or if delivery cannot be completed because of incorrect information, we may charge for return trips, storage, or disposal as appropriate and lawful. The customer should remove all personal data, removable media, and confidential documents from items before handover.

Waste Regulations and Prohibited Materials

Where our van and man service includes removal of waste, the customer must ensure that only lawful, declared, and agreed waste is presented for collection. We operate in compliance with UK waste legislation, including the requirement to transfer waste only to authorised facilities or carriers where applicable. The customer remains responsible for the description and classification of waste unless we have expressly agreed otherwise in writing. We may request details about the waste type, source, and contents before accepting the job.

We will not collect or transport hazardous, infectious, volatile, radioactive, corrosive, or otherwise dangerous materials unless we are legally permitted and suitably equipped to do so. Prohibited items may include asbestos, chemicals, paint thinners, gas cylinders, medical waste, explosives, and any substance that presents a risk to health, property, or the environment. If such items are discovered after collection begins, we may halt the service, isolate the item if safe to do so, notify the relevant parties, and charge for the time and costs already incurred.

Illegal disposal, fly-tipping, and misdescription of waste are strictly prohibited. If you ask us to dispose of goods or waste, you confirm that you have lawful authority to do so and that the waste has been accurately described. We may refuse any item that appears contaminated, unsafe, or not compliant with applicable disposal rules. Where necessary, the customer may be asked to sign a waste transfer note or similar record to confirm the nature of the material and the transfer of responsibility.

Insurance and Claims

We maintain insurance cover appropriate to the type of services we provide, but insurance does not remove the customer’s duty to pack, declare, and secure items properly. Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the job. Claims should include a description of the item, the nature of the damage or loss, photographs where available, and proof of value or repair estimate.

We will investigate claims fairly and in good faith. However, we are not responsible for pre-existing damage, wear and tear, hidden defects, or loss caused by insufficient packaging or inaccurate information. Where a claim is accepted, our remedy may be repair, replacement, refund, or a combination of these, depending on the circumstances and the extent permitted by law. Compensation will not exceed the direct loss suffered.

Nothing in these terms limits your rights under the Consumer Rights Act 2015 or other applicable UK consumer legislation. If you believe we have not met our obligations, you should raise the matter promptly so it can be reviewed. Delayed reporting may make it harder to verify the circumstances and may affect the outcome of any claim.

Customer Conduct and Safety

You must ensure that the work environment is safe for our staff and suitable for the service being provided. Aggressive behaviour, abusive language, intimidation, or deliberate obstruction will not be tolerated. We may suspend or terminate the service immediately if staff safety is compromised. In such cases, all reasonable charges for time, travel, and any work already carried out will remain payable.

The customer must also ensure that children, pets, and uninvolved third parties are kept clear of loading areas where possible. If the service requires us to move through occupied premises, we may ask that obstacles are removed and that a responsible adult is present to authorise decisions. We are not liable for delays caused by unsafe conditions, missing access information, or failure to prepare the site.

We may take reasonable steps to protect both our staff and the customer’s property, including using standard moving equipment and protective materials where appropriate. However, any additional protection that is required because of unusual circumstances should be discussed in advance. If you require specialist handling, please disclose this before the booking is accepted so that we can assess suitability.

Force Majeure and Service Suspension

If we are prevented from performing the service by events outside our reasonable control, we will not be liable for any resulting delay or failure to perform. Such events may include extreme weather, accidents, road closures, strikes, fire, equipment failure, government action, public health restrictions, or other unforeseen disruptions. We will use reasonable efforts to resume or rearrange the service where possible.

We may suspend or cancel a booking if continuing would be unsafe, unlawful, or impractical. If this occurs, we will aim to offer a revised appointment or refund any amounts due in accordance with the circumstances and any prepaid sums already received. Our liability is limited to the refund of amounts paid for services not provided, unless a greater liability is required by law.

The customer also acknowledges that some jobs depend on third-party timing, including landlords, building managers, retailers, or storage facilities. We do not control those parties and are not liable for their delays, refusals, or failures unless directly caused by our breach. Where third-party dependencies affect completion, additional charges may arise for waiting or repeat attendance.

General Terms and Governing Law

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision. No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise in writing.

We may update these terms from time to time to reflect changes in our operations, legal requirements, or service structure. The version in force at the time of booking will apply to that booking unless a later written variation is agreed. Customers are encouraged to read the terms carefully before confirming any service.

These terms and any dispute or claim arising from or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights to bring proceedings in a different jurisdiction where applicable under law.