Brixton Man and Van Privacy Policy

This Privacy Policy explains how Brixton Man and Van collects, uses, stores and protects your personal data when you use our services. It applies to all Brixton Man and Van customers in our operating area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise interact with us.

We are committed to complying with the United Kingdom General Data Protection Regulation and all applicable data protection laws. This Privacy Policy describes the types of personal data we collect, the lawful bases on which we process that data, how long we retain it, who we share it with, and your rights in relation to your information.

Who We Are

Brixton Man and Van is a man and van service provider based in the Brixton area. When we refer to we, us or our in this Privacy Policy, we are referring to the business entity that is responsible for determining how and why your personal data is processed.

For data protection purposes, Brixton Man and Van acts as the data controller for the personal data described in this Privacy Policy.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. This may include:

Identification and contact details such as your name, address, contact address, and any other details you provide to help us identify and communicate with you.

Service and booking details such as the collection and delivery addresses, access information for the property, dates and times of the move, an inventory or description of items to be moved, and any special instructions you provide.

Communication records such as notes of conversations, and any other messages you send to us. These are used to manage and record our communications with you.

Payment and transaction data such as the amount charged, payment method used, payment status, and any associated invoice or receipt information. We do not store full payment card details where third party payment processors are used.

Technical and usage data such as basic information about how you interact with our website or online booking tools, including the date and time of access and the pages you view. This is typically collected through cookies or similar technologies.

How We Use Your Personal Data

We use your personal data only for purposes that are necessary and proportionate to providing and improving our services. These purposes include:

Processing enquiries and providing quotes when you contact us to ask about prices, availability or services.

Managing bookings and delivering services including confirming your booking, planning routes, completing the collection and delivery, and keeping you informed about times and any changes.

Customer service and communication including responding to questions or complaints, and providing information you request about our services.

Billing and accounting including generating invoices, processing payments, and maintaining accurate financial and tax records.

Improving our services including monitoring the performance of our services and website, and making changes to improve safety, reliability and customer experience.

Legal and regulatory compliance including complying with our legal obligations, cooperating with law enforcement where required, and managing legal claims or disputes.

Lawful Bases for Processing

We rely on the following lawful bases under data protection law to process your personal data:

Contract performance. We process your data where it is necessary to enter into a contract with you or to perform a contract that you have requested, such as a booking for a man and van service. This includes processing your contact details, service details and payment information.

Legitimate interests. We process personal data where it is necessary for our legitimate interests and those interests are not overridden by your rights and freedoms. This includes activities such as responding to enquiries, keeping records of services provided in the Brixton area, improving our services, and protecting our business from fraud or misuse.

Legal obligations. We process certain data where it is necessary to comply with legal or regulatory obligations, including maintaining tax and accounting records and cooperating with lawful requests from authorities.

Consent. In limited cases we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing carried out before consent was withdrawn.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we use the following retention guidelines:

Enquiry information is kept for a period that allows us to respond to your request and manage any follow up, after which it may be deleted or anonymised if no booking is made.

Booking and service records are normally retained for a period that reflects the time during which a customer might raise a query or claim, and to comply with statutory limitation periods.

Financial and transaction records are kept for the duration required by tax and accounting laws.

Technical and usage data is retained for a shorter period, typically only as long as needed to analyse website usage and maintain security.

When the relevant retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to use your personal data in accordance with our instructions and for the purposes specified in a written agreement. They must provide appropriate security measures to protect your data.

These processors may include:

Payment processing providers that handle card payments or other electronic transactions connected to our services.

IT and hosting providers that supply, support or host our website, booking systems, communication tools, and data storage.

Professional service providers such as accountants or legal advisers who require limited access to personal data to provide their services.

We may also share personal data with other third parties where required by law, to protect our rights or the rights of others, or in connection with a business reorganisation. We do not sell your personal data.

International Transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that adequate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses or other measures recognised under data protection law as providing an adequate level of protection.

How We Protect Your Data

We put in place appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures may include secure storage, access controls, encryption where appropriate, regular review of our security practices, and staff awareness of data protection responsibilities.

While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure. You also play an important role in keeping your information safe by communicating with us through trusted channels and notifying us if you suspect any misuse of your data in relation to our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Brixton Man and Van customers in our area, subject to certain legal conditions and limitations. Your rights include:

Right of access. You have the right to request confirmation that we are processing your personal data and to receive a copy of the data we hold about you.

Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and may be limited where we need to retain data for legal reasons.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in specific situations, for example while we verify the accuracy of data you believe is incorrect.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is required for legal claims.

Right to data portability. In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transfer it to another controller where technically feasible.

If you wish to exercise any of these rights, you can contact us using the contact methods you normally use for our services. We may need to verify your identity before acting on your request and will respond within the time limits set by data protection law.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can address your concerns directly. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply to all Brixton Man and Van customers in our area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.