Brixton Man and Van Full Service Terms and Conditions

These Terms and Conditions set out the basis on which Brixton Man and Van provides removal, transport, and related services throughout its UK service area. By making a booking, using our services, or allowing our staff to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, company, or organisation that makes a booking with Brixton Man and Van or on whose behalf the booking is made.

1.2 We, us, and our mean Brixton Man and Van, the provider of the services.

1.3 Services means any removal, man and van, transport, loading, unloading, packing, storage, or related services that we agree to provide to the Client.

1.4 Goods means any items, belongings, furniture, equipment, or other property that we are requested to handle, transport, or store.

1.5 Working Day means any day other than a Saturday, Sunday, or public holiday in England and Wales.

2. Scope of Services

2.1 We provide man and van and removal services for domestic, commercial, and light industrial customers within our service area. This may include loading and unloading, transportation of goods, and, where agreed, assistance with packing and unpacking.

2.2 Our services do not include plumbing, electrical disconnection or reconnection, carpentry, gas fitting, or any other specialist services unless expressly agreed in writing in advance and undertaken by suitably qualified professionals.

2.3 We will not dismantle or reassemble furniture, fixtures, or fittings unless this has been specifically agreed at the time of booking. Any such work is carried out at the Client’s risk if items are not designed for repeated dismantling or reassembly.

2.4 We reserve the right to refuse to move any item that, in our reasonable opinion, is unsafe, unlawful, excessively heavy, inadequately packed, or may cause damage to our vehicles, equipment, premises, or staff.

3. Booking Process

3.1 Bookings can be made by the Client via our accepted communication channels, as stated on our official materials. By requesting a booking, the Client confirms that they are legally capable of entering into a binding contract.

3.2 When you request a quotation, we may base it on the information you provide, including the type and quantity of items, access conditions, property layout, floor levels, parking availability, and distance between addresses. It is the Client’s responsibility to ensure that all information supplied is full and accurate.

3.3 Any quotation we provide is an estimate based on the details supplied. If the information provided is incomplete or inaccurate, or if additional services are requested on the day, the final charge may differ from the original quotation.

3.4 A booking is only confirmed when we have accepted your request and you have agreed to these Terms and Conditions. We may require a deposit to secure the booking. Until such time as confirmation is given, we are under no obligation to provide the services.

3.5 The Client must inform us at the time of booking of any special requirements, restricted access, parking limitations, large or heavy items, or other factors that may affect the provision of the services. Failure to do so may result in additional charges or delays.

4. Access, Parking, and Client Responsibilities

4.1 The Client is responsible for ensuring that we have reasonable and safe access to the collection and delivery addresses, including suitable parking for our vehicle or vehicles. This includes arranging permits or consents where necessary.

4.2 Any parking charges, fines, or penalties that arise directly from the provision of the services and are caused by the Client’s failure to arrange suitable parking will be charged to the Client.

4.3 The Client must ensure that the premises are safe, adequately lit, and free from hazards for the duration of the services. We reserve the right to suspend work if, in our reasonable opinion, conditions are unsafe for our staff.

4.4 All fragile, valuable, or delicate items should be properly packed and clearly labelled by the Client, unless packing services have been expressly agreed. Cash, jewellery, precious metals, important documents, and other high-value items should be transported separately by the Client and are not covered by our standard liability.

5. Payments and Charges

5.1 Our charges are based on factors including the size of the vehicle, the number of staff required, the estimated duration of the job, distance travelled, and any additional services requested.

5.2 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately on completion of the services or, for longer jobs or commercial clients, in accordance with the agreed invoicing arrangements.

5.3 We reserve the right to require a deposit before the date of the move. This deposit is non-refundable except where cancellation terms in these conditions provide otherwise.

5.4 Accepted payment methods will be notified to you at the time of booking. The Client must ensure that they have the means to pay on the agreed date. Failure to pay in full when due may result in interest being charged at the statutory rate and may lead to the suspension of further services.

5.5 If the move takes longer than originally estimated due to circumstances beyond our control, such as delayed access or additional items, we may charge additional time at our standard hourly rate.

6. Cancellations and Changes

6.1 If the Client wishes to cancel or reschedule a booking, they must notify us as soon as possible. Cancellations and amendments are only effective once confirmed by us.

6.2 If the Client cancels more than 7 Working Days before the scheduled service date, any deposit may be refunded or transferred to a new booking at our discretion.

6.3 If the Client cancels within 7 Working Days but more than 48 hours before the scheduled service date, we reserve the right to retain all or part of the deposit to cover administrative and scheduling costs.

6.4 If the Client cancels within 48 hours of the scheduled service start time, fails to provide access, or is not present at the agreed time without prior notice, we may charge up to 100 percent of the estimated service cost.

6.5 We will use reasonable efforts to provide the services on the agreed date and time, but all dates are estimates. We will not be liable for any loss or inconvenience arising from delays or cancellations caused by events beyond our reasonable control, including traffic conditions, accidents, adverse weather, or vehicle breakdowns.

6.6 In the unlikely event that we must cancel your booking, we will notify you as soon as reasonably practicable and, where possible, offer an alternative date or a full refund of any deposit paid. Our liability will be limited to the amount already paid by the Client for that booking.

7. Client Warranties and Excluded Items

7.1 The Client warrants that they are the owner of the goods or are authorised by the owner to enter into this contract and to arrange for the goods to be moved or stored.

7.2 The Client must not submit for removal or storage any items that are dangerous, illegal, explosive, corrosive, volatile, perishable, or otherwise pose a risk, including but not limited to firearms, ammunition, flammable liquids, gas cylinders, chemicals, or live animals.

7.3 We reserve the right to refuse to move any item that we consider unsafe or illegal. If we discover such items after the services have commenced, we may remove, dispose of, or otherwise deal with them at the Client’s expense and without liability.

8. Liability and Insurance

8.1 We will take reasonable care in handling and transporting your goods. However, our liability is limited as set out in this section. The Client is encouraged to arrange appropriate insurance cover for their goods if additional protection is required.

8.2 Our liability for loss of or damage to goods arising from our negligence or breach of contract shall be limited to a reasonable cost of repair or replacement, subject to an overall cap. Details of any applicable caps or limitations may be provided at the time of booking or on request.

8.3 We are not liable for any loss or damage arising from:

a. Normal wear and tear, gradual deterioration, or pre-existing damage.

b. Inadequate or improper packing by the Client, unless we have provided a packing service.

c. Handling of items that are inherently fragile or not designed to be moved once assembled, including flat-pack furniture, press-board items, and self-assembled units.

d. Disassembly or reassembly of furniture or equipment, unless caused by our gross negligence.

e. Items of special, sentimental, or high value, including money, jewellery, watches, artwork, antiques, or documents, unless we have agreed specific written terms for such items.

8.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of opportunity, or any costs arising from delay, missed appointments, or rescheduling with third parties.

8.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of completion of the services. The Client must provide evidence of loss or damage, including photographs and proof of value where requested.

8.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal contractor, and our services focus on removal and transport of goods.

9.2 The Client must not request us to dispose of items in an unlawful way, including fly-tipping or leaving waste in unauthorised locations. Any such request will be refused.

9.3 Where we agree to remove items for disposal, this will be carried out only at appropriately licensed facilities or through authorised channels. Additional charges may apply for this service, which will be confirmed in advance where reasonably possible.

9.4 Certain items, including electrical appliances, mattresses, building materials, and hazardous waste, may be subject to special handling and disposal rules. The Client is responsible for informing us in advance of any such items so that we can advise on any restrictions and costs.

9.5 If we incur any charges, fines, or costs as a result of incorrect information provided by the Client regarding waste or disposal items, the Client will be responsible for reimbursing us in full.

10. Delays and Events Beyond Our Control

10.1 We will not be in breach of these Terms and Conditions or otherwise liable for any delay or failure in performing our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control.

10.2 Such events may include but are not limited to severe weather, road closures, traffic incidents, public disturbances, strikes, civil unrest, acts of terrorism, fire, flood, pandemic-related restrictions, or mechanical breakdowns beyond our reasonable control.

10.3 Where an event beyond our control occurs, we will notify the Client as soon as reasonably practicable and will take reasonable steps to minimise the impact. The Client may be offered an alternative date or partial refund where appropriate, but we will not be liable for additional costs or losses incurred by the Client.

11. Complaints and Dispute Resolution

11.1 If the Client has any concern or complaint about the services provided, they should raise it with us as soon as possible so that we have the opportunity to address the issue.

11.2 We will investigate complaints promptly and fairly and may request additional information or evidence. We will aim to respond within a reasonable timeframe, taking into account the nature and complexity of the complaint.

11.3 If a dispute cannot be resolved directly between us and the Client, either party may pursue their legal rights through the courts of England and Wales as set out in the Governing Law section.

12. Data Protection and Privacy

12.1 We collect and process personal data about Clients only to the extent necessary to manage bookings, provide services, and handle payments and communications.

12.2 We will handle personal data in accordance with applicable UK data protection laws. We will not sell or disclose your personal data to third parties except where necessary to provide the services, comply with legal obligations, or with your consent.

12.3 By making a booking, the Client consents to the use of their personal data for the purposes of providing the services and managing the contract.

13. Variations to Terms

13.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that contract.

13.2 Any variations to these Terms and Conditions requested by the Client will be valid only if agreed in writing by us.

14. Severability

14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.

14.2 If such modification is not possible, the relevant provision shall be deemed deleted, but this will not affect the validity and enforceability of the remaining provisions.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.

By confirming a booking with Brixton Man and Van, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.